Use of Website

In the context of this website, “we” “our” and “us” refers to Having a Bash Pty Ltd (trading as Having a Bash) ABN 545 255 266 10, and “you” and “your” means you, the user or customer of this website.

The use of the term “product” includes the plural “products”.

The Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. These Terms and Conditions apply to all orders with Having a Bash including email, phone and in person orders as well as all orders placed on this website.

If you use this website you agree to be bound to the Terms and Conditions and if you shop at this website you agree to the terms of the Contract of Sale. If you do not agree to the Terms and Conditions do not use this website. We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is on an “as is” basis and is entirely at your own risk.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance, and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website many also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our prior written consent.

Changes to Terms and Conditions

We reserve the right to change the Terms and Conditions of sale at any time.

Changes to Products

We and any other persons involved in the management of this website may make changes in the products described, and to other content of this website, at any time without notice.

Product Variations

All photos and images on the website are for illustration purposes only. Because of differences in computer monitors, mobile phone screens, picture inks, and printer inks, colours of the actual product may vary from those observed. If you wish to provide a colour sample, it is recommended you post us a physical colour swatch or provide us a PMS colour number. 

All our printing is done with a CMYK digital printer.  We are not able to match PMS colours exactly, but we will attempt to match digitally your PMS colour to the best of our ability.  We do not take responsibility and will not offer a refund if the colour printed does not meet your expectations.  NOTE: we will take every effort to match the PMS colour provided, but certain PMS colours do not print up well digitally.  We will advise you this at the artwork approval stage.

A lot of our products are assembled by hand.  For this reason, there can be slight variations from product to product.  Variations of up to 3mm can occur and is within our range accuracy.

Product Prices

All prices are in Australian dollars.

The price displayed for products on this website represents the full price, including GST, for the product itself but does not include postage/delivery charges which will depend on the product, quantity of product & destination.

We reserve the right to change prices on the products displayed on our website at any time without notice.

Contract of Sale

These terms together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.

We do not store credit card details.

Placing Your Order

You can place an order by selecting your products and clicking the “Add to Cart” button. Once finished, proceed to “Checkout.” Fill in all the required fields, and then click on “Submit My Order.”

By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

We will confirm acceptance of your order when we send you your Order Confirmation by email.

If we cannot process or accept your order after payment is received, we will contact you by email or phone.

We reserve the right to cancel orders at its sole discretion.

Payment

We accept payment through PayPal Secure Checkout by using a credit card or PayPal account, direct deposit / EFT into our bank account, or payment by phone with Visa or MasterCard. Orders paid for by direct deposit or phone ordering will not be processed until payment has been received.

For direct deposit / EFT bank transfers, please ensure that you include the order / invoice number in the transaction description. We will email you when your payment has been received and your order is confirmed.

Payment processing will not begin until we have received all relevant information required for processing to be completed.

PayPal payments by credit card or with a PayPal account are processed after you click the “Submit My Order” button.

International credit card payments are accepted via PayPal only. We are unable to process international credit cards by phone.

We will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Passing of Property

Property of the product passes to you upon receipt of the product by you.

Delivery within Australia

We freight orders to all locations within Australia.  Freight charges will reflect where the goods are going to.  These freight charges will be known to you at the time of the order.

It is your responsibility to provide your exact email address, delivery address, billing address and telephone number and to keep these up to date. Any incorrect information may lead to a delay in delivering the product ordered by you or non-delivery of the product.  In the event of a redirection for goods in transit – extra freight charges will apply.

We recommend delivery to a business address occupied during regular business hours.  This helps to ensure someone is available to receive and sign for the goods.

Delivery Charges

Shipping rates vary. We reserve the right to change prices for delivery at any time without prior notice.  Delivery charges will be clear at the time of order.

Orders are shipped with one of our freight companies – Direct Freight, Couriers Please, Errand Transport.  Permission to leave outside the front door of a residential address will be obtained for all orders.  If this is not possible, and an attempt to deliver the goods is not successful, the freight will be returned to the freighter’s depot.  Our freight companies charge for further attempts of delivery, this charge will be passed onto the customer for payment.

If an incorrect or unclear address is provided and the freight company is not able to deliver the product in a timely manner. You will not be entitled to a refund.

Delivery Times

We require approximately 2 weeks from order to dispatch of the goods.  If you require the order quicker, this can be agreed to prior to checkout.  Dispatch date of order will be given to the customer at time of the artwork approval.  This Dispatch date will be confirmed by the customer prior to purchase of goods.  Once the order has been dispatched via our freight companies, we cannot be responsible for delays due to freight company delays.  Therefor we recommend not leaving the order to the last minute and allow for delivery 2-3 weeks prior to the actual event date.

Orders cannot be physically picked up from Having a Bash.

Delivery Tracking

When possible, a freight tracking number will be provided to the customer on dispatch of the goods.

Delivery International

We do not ship orders internationally.  If a customer wants an order to be shipped internationally, we can prepare the boxes for shipment, but the customer will need to organise their own freight.  The international freight company can pick up the order from our factory.  We will provide this detail on a need’s basis.  Duty and other taxes at the destination country are the responsibility of the customer.

Refund Policy

Please choose carefully as we do not offer replacements or refunds on items unless they were damaged in transit or an error occurred with the order. If there is a problem, you are required to contact us within a reasonable timeframe (48 hours) of receiving the goods and we will address the issue promptly to decide if a replacement, if achievable or refund is required. When making a claim you will be required to supply your order/invoice number and describe accurately the problem you have encountered with the products. Having a Bash may require you to provide a photo of the problem and/or return the goods in question to Having a Bash.

If an order has to be returned to us, Having a Bash will pay for this return of order, provided that the error is ours.  We will provide all necessary documentation for this return via email to you, and we will organise the freight pick up at a joint convenient time.

If a credit is agreed upon, the credit will be processed as soon as practical.  Usually within a week from receipt of returned goods.

If the error is ours there is 100% money back guarantee on the order.

Internet Communications

When you visit our website or send emails to us, you are communicating with us electronically. By using the website, you and we consent to receiving communications electronically. We will communicate with you by email, by phone or by posting notices on this website. You and we agree that all electronic communications between us of agreements, notices, disclosures, or any other information satisfy any legal requirement that such communications be in writing.

The nature of Internet communications means that communications may be susceptible to data corruption, interception and delays and you agree that unless proven otherwise we are not responsible for any such occurrence.

Intellectual Property Rights

Material contained on this website is protected by copyright. You may use this website only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this website and its contents including images or create any other material using material on this website, without obtaining our prior written consent.

Limitation of Liability

While we make every effort to ensure that the information contained within this website is complete, accurate and current, we do not guarantee that the information is complete, accurate or current and assume no responsibility for any inaccuracies, typographical errors, or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without further notice.

Links available on this website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits, or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.

Collection of Information

We collect personally identifiable information such as names, postcode, email addresses, and other items when they are voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request.  This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information

We may share information with governmental agencies or other companies that are assisting us in fraud prevention or investigation.  We may do so when (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place.  The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personal identifiable information is kept secure.  Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.  All emails and newsletters from this site allow you to opt out of further mailings.

Resolving Your Concerns

If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns. 

Email: sales@havingabash.com.au